Last Updated: January 18, 2026
Mass IT Pro Solution, along with its affiliate and subsidiary companies (“Mass IT Pro Solution,” “we,” “us,” or “our”) provides our customers with information technology products and services. This Mass IT Pro Solution Privacy Policy (the “Privacy Policy”) is designed to help you understand how we collect, use, process, and disclose your personal information, and to help you understand and exercise your privacy rights.
This Privacy Policy applies to personal information processed by us as a data controller, including on our websites, professional and managed services, and other online or offline offerings. To make this Privacy Policy easier to read, our websites, services, and other offerings are collectively referred to as the “Services.” This Privacy Policy is intended for use by residents of the United States. By providing personal information to us or by using the Services, you acknowledge that you understand and agree to the terms of this Privacy Policy.
For details regarding the personal information we collect from current and prospective employees, see our Privacy Notice for Mass IT Pro Solution Employees and our Privacy Notice for People Applying for a Career with Mass IT Pro Solution.
An Important Note: This Privacy Policy does not apply to personal information that our customers, along with their employees, contractors, and other personnel (“Workers”) provide to us to process on the customer’s behalf (collectively, “Customer Data”). Rather, our customers’ respective privacy policies (such as their employee privacy notices) govern their collection and use of Customer Data, and our processing of Customer Data is governed by the contracts that we have in place with our customers, not this Privacy Policy. Any questions or requests relating to Customer Data should be directed to our customers.
The categories of personal information we collect through our Services depend on how you interact with our Services and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third- party services and organizations.
• Account Creation: We may collect your information when you create an account to use our Services, such as your contact name, job title, business address, email address, and telephone number.
• Purchases: We may collect personal information, such as your name, email address, shipping address, and details associated with your purchases, including payment information. Any payments made via our Services are processed by third- party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).
• Your Communications with Us: When you request information about our Services, subscribe to our blog, request customer or technical support, or otherwise communicate with us, we may collect personal information such as your name, email address, mailing address, phone number, company name, title, the number of employees at your company, your industry, the services you are interested in, or the business goals that have prompted you to contact us.
• Surveys: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include personal information.
• Interactive Features: We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging and chat features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services (i.e., comments or posts on our social media pages) will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein.
• Sweepstakes or Contests: We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly disclose information of sweepstakes and contest winners.
• Conferences, Trade Shows, and Other Events: We may collect personal information from individuals when we attend, sponsor, or host conferences, trade shows, and other events.
• Business Development and Strategic Partnerships: We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
• Job Applications: We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, resume, CV, and/or cover letter to us, we will collect and use your information to assess your qualifications. For more details, please see our Privacy Notice for Mass IT Pro Solution Employees and our Privacy Notice for People Applying for a Career with Mass IT Pro Solution.
• Automatic Data Collection: We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.
• Cookies, Pixel Tags/Web Beacons, and Other Technologies: We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our Services. For more information, including how to change your cookie preferences, please see our Cookie Policy.
• Analytics: We may use Technologies and other third-party tools to process analytics information on our Services. Some of our analytics partners include Google Analytics, HubSpot, and Microsoft Clarity. These partners may collect information about your use of our Services, including your IP address and usage patterns. For more information about their privacy practices, please refer to their respective privacy policies.
• Social Media Platforms: Our Services may contain social media buttons that might include widgets such as the “share this” button or other interactive mini programs. These features may collect your IP address and which page you are visiting on our Services and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.
We may obtain information about you from other sources, including through third parties. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party
application that you have made available via your privacy settings on that third-party application and/or on your device.
DescriptionWe use your information to fulfill our contract with you and provide you with our Services, such as:
• Managing your information and accounts;
• Providing access to certain areas, functionalities, and features of our Services;
• Answering requests for customer or technical support;
• Communicating with you about your account, activities on our Services, and policy changes;
• Processing your financial information and other payment methods, via our third-party payment processors, for products or services purchased;
• Offering access to third-party sharing functionality, such as third-party social media buttons;
• Processing applications if you apply for a job we post on our Services; and
• Allowing you to register for events.
We use your information for various administrative and internal business purposes, such as:
• Network and information security and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity;
• Measuring interest and engagement in our Services;
• Improving, upgrading, or enhancing our Services;
• Developing new products and Services;
• Ensuring internal quality control and safety;
• Authenticating and verifying individual identities, including data subject requests;
• Debugging to identify and repair errors with our Services;
• Auditing relating to interactions, transactions, and other compliance activities; and
• Disclosing information to service providers and third parties as needed to provide the Services and comply with applicable law.
We may use personal information to perform contextual customization of ads, conduct direct marketing, conduct surveys, perform marketing research, and tailor and provide you with content and advertisements for our Services. We may provide you with these materials as permitted by applicable law. Some of the ways we market to you include email campaigns, custom audiences advertising, and interest-based or personalized advertising, including through cross-device tracking. If you have any questions about our marketing practices, you may contact us at any time as set forth in the ‘Contact Us’ section below.
We also use your information for other purposes as requested by you or as permitted by applicable law, including with your consent. We may use personal information and other information about you to create de-identified and/or aggregated information. We may also combine, aggregate, or de-identify any of the information we collect from you with information we may collect from or about you from any other online or offline source and use it for any purpose, including product and service development and improvement activities.
Additionally, our Services may offer various tools and functionalities which allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Please only share contact information of people with whom you have a relationship. We will use this information to fulfill your delivery request.
We disclose your information to our service providers and third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer.
The categories of service providers and third parties to whom we may disclose your information include vendors (e.g., IT support, hosting, payment processing, customer service, shipping and logistics), business partners, affiliates, advertising partners, and APIs/SDKs. These parties use your personal information to help us provide our Services, including by providing operational support, marketing services, and other functions.
We may access, preserve, and disclose your information to law enforcement authorities, government officials, or other third parties if we believe that disclosure is necessary or appropriate to comply with the law or to protect our rights, property, or safety, or that of our users or others.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or
transition of service to another provider, your information may be disclosed as part of such a transaction, as permitted by applicable law and consistent with any applicable contract.
You may have certain privacy choices and rights with respect to your personal information. Depending on your state, these may include rights to request access to, correct, or delete your personal information, and to opt out of certain forms of processing. To exercise any of these rights, please contact us as described in the ‘Contact Us’ section below.
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken appropriate safeguards to protect your personal information, and we require our service providers and third-party partners to have appropriate safeguards as well.
All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you reside. We endeavor to safeguard your information consistent with the requirements of applicable laws.
We store the personal information we collect for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
DescriptionThe Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us without your consent, you may contact us as described in the ‘Contact Us’ section below. If we become aware that a child has provided us with personal information, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account if applicable.
Third-Party Websites/Applications: The Services may contain links to other websites or applications and other websites or applications may reference or link to our Services. These third-party services are not controlled by us, and we encourage our users to read the privacy policies of each website and application they interact with. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
Changes to our Privacy Policy: We may revise this Privacy Policy from time to time in our sole discretion. We will post any changes on this page and indicate at the top of this page the date this Privacy Policy was last revised. We recommend that you regularly review the Privacy Policy when you use the Services. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.
If you have any questions about our privacy practices or this Privacy Policy, or to exercise your privacy rights, please contact us at:
Data Privacy Officer
Mass IT Pro Solution
Franklin, Massachusetts, United States
Email: support@massitpro.com
Website: https://www.massitpro.com/contact-it-support/
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