We’re ready to fix, build, and support your tech.

We are based in Massachusetts and travel to nearby cities and towns for on site IT work, while also providing remote IT support across the state. Choose your city below to see how Mass IT Pro Solution can help your home or business with managed IT, computer repair, networking, and web design.
Business Hours

Monday Friday: 9:00 AM to 8:00 PM
Saturday Sunday: 10:00 AM to 4:00 PM

Call Us

508•254•4704

Got a Question?

Not sure which service you need? Send us a message and we’ll recommend the right next step during business hours.

support@massitpro.com

Follow Us

We Are Here To Help

Complete the form and a representative will contact you during business hours. Include your organization name, location, and a short description of your requirements to ensure proper routing and timely follow up.

How fast do you respond?

We usually respond within a few hours during business hours. Same day help is often available for urgent IT help for Massachusetts small businesses and local homeowners.

Yes. Many problems can be handled through secure remote access, which lets us resolve issues quickly without waiting for an onsite visit.

You can call, email, or fill out the form. Use whatever is easiest for you and include your city so we know whether onsite service in Franklin or another Massachusetts town makes sense.

Yes. We support both macOS and Windows systems for home users and small businesses.

FAQ's

Need reliable tech support or project help?

When To Contact IT Support in Boston MA

You do not need the perfect technical description before you reach out. If something feels wrong with your technology, that is enough. Common reasons Massachusetts clients contact our Boston MA IT support team include:

A computer that is slow, freezing, or not turning on
Strange pop ups, security warnings, or suspected viruses
WiFi that drops or feels unusably slow in parts of the home or office
Email issues such as missing messages, sync problems, or login errors
Questions about backing up important files or photos
Needing to book computer repair in Franklin MA after a spill or physical damage
Planning a new website or wanting to contact a web designer in Franklin MA
Getting ready to hire staff and needing proper user accounts, permissions, and devices

If you are not sure whether it is “big enough” to contact us, it is. We handle small, simple issues and full projects for IT help for Massachusetts small businesses and homeowners.

4

How To Get the Fastest Help

You can always just fill out the form and we will follow up, but including a few details helps us respond even faster.

When you contact IT support in Boston MA, try to include:

1

Your name, business name if applicable, and the best contact method

2

Your city or town in Massachusetts

3

Whether this is for a home, home office, or small business

4

A short description of the problem or project

5

Any error messages or changes that happened right before the issue started

6

How urgent the situation feels for you

Massachusetts Service Areas

Remote support can often be scheduled more flexibly, since no travel is involved. Onsite visits are planned so we can handle as much as possible in a single trip, whether that is computer repair in Boston MA, a new WiFi install, or checking in on existing managed clients.

If you are unsure whether your city is in range, use the form to ask. We will confirm whether we can send someone out or whether remote help is a better fit.

We are based in Franklin and regularly travel to nearby Massachusetts communities, including Boston, Worcester, Waltham, Wellesley, Brookline, Franklin, Framingham, and other towns in the Greater Boston and MetroWest areas.

Search anything around the website. Even a specific topic or a desired service.